Tag Archives: customer service

Smoke Showing

There is smoke showing from my ears, not the candle below. Still no cable nor internet and there will be none in the near future.  Customer service has become an oxymoron. Back to the old days of listening to the … Continue reading

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Checking In

We arrived at our new residence in Mt. Healthy (Cincinnati), OH on Friday and are rummaging through cartons and cartons of  “Stuff”   With installation scheduled over a week from when needed, we  were promised cable/internet service by this morning, … Continue reading

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The Ghost Of Customer Service Past

A Lesson. Almost two weeks ago, on December 15th, David Kanigan posted  a story  entitled Three Generations Before You Are A Local. It was about a book he was reading and the snippets seduced me.  I decided I was going … Continue reading

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The Lesson Of The Pizza Order

From Laurie at ServiceEdge Training…Pizza Anyone? Probably one of the best stories I have read in quite some time…Good Job, Laurie! Try not to get any sauce on your shirt…or egg on your face.

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Customer Un-Service

From an interesting blog called, “Just Visiting This Planet” “Are You Being Served” I share the author’s sentiment.

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The Lesson Has Started

I am in Orlando, FL for a few days of meetings/training with the leadership of our company. We are here to talk about the future of funeral service and what we can do better serve our clients and guests. If … Continue reading

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On Distractions

Wisdom, with modern implications, from Michael Wade. Days of Distraction commentary, by yours truly… Allow yourself to be temporarily distracted by pondering the number of distractions you encounter each hour, never mind each day. Pretty big number, eh? In his … Continue reading

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