Thank You, UPS

I can picture Rod Serling, cigarette in hand,  saying ,  “Submitted for your approval.”

A few years ago, my dad and I went in on an iPad for my mother so she could follow her grandchildren and friends on FB and be able to send/receive e-mails.

I got it set up for her  and it was a good alternative to the old laptop she had been using.  She didn’t use it enough however, to become really proficient in it’s operation and each time I’d visit, I would complete updates and close the dozens of programs left running in the background.

When I visited  at the end of June, I saw that the iPad needed to be updated, which I did and was soon rewarded with what is affectionately known as The Black Screen of Death, which was a first for me.

A little research allowed me to try a few fixes, but nothing worked.  We took it to the closest  Apple Store (OK, I didn’t call to make an appointment) and it would be a few hours before anyone could help me.  We didn’t have a few hours.

I decided to take it with me to Michigan and I would work on it there.  Several iChats, calls on hold to Apple Support and more internet searches later, I still had a black screen and funny voices coming from the iPad.  

I gave up.

Words not usually found as part of my vocabulary. I had to admit to my parents that I had failed and had to ship the iPad back to them, still broken.

They assured me of their unconditional  love and that this would not lessen that at all.

I went out and bought a box and some bubble wrap, packaged it up and took it to the closest UPS store to send home.

Leaving there a broken man, I felt bad that I let them down, but glad that I didn’t have to worry about it any longer.

The ipad arrived on Friday.  Even though it had been fully charged before I sent it, my mother plugged it in and it turned on and is working as it should be.  

Any of my tech-savy readers care to venture a guess?  Actually, it doesn’t matter.

Submitted for your approval and thank you to the folks at UPS for fixing it.